Business Process Management (BPM) is an enterprise-wide, structured approach to meeting your goals and providing the products and services your customers value most.
By understanding the key business processes your company uses to meet these needs, the gap between customer expectations and your ability to perform begins to emerge. Processes that are inefficient or ineffective in delivering what customers require are clearly identified and targeted for improvement. As the entire organization begins to measure performance in terms of critical, customer-driven requirements, employees no longer think of themselves as functional managers responsible for functional outputs. Instead, they see their roles in the context of a greater, more important goal -- satisfying and creating loyal customers. As process thinkers, they consider the potential impact of their actions and decisions upstream and downstream and ultimately on the company’s ability to deliver what it promises its customers.
Our clients have used Business Process Management to:
Guide Re-organization and Restructuring Decisions
Eliminate non-value-added work and related structure
Maintain Margins Under Competitive Pressure
Identify expense reductions that have minimal impact on the customer experience
Increase Revenue Potential
Create products and services that elevate customer satisfaction and loyalty
Plan and Integrate Acquisitions Quickly
Streamline and integrate processes. Identify operating synergies and adopt best practices
Accelerate Returns on Six Sigma
Select improvement projects based on performance gaps that will have the greatest impact on delivering customer value and generating your desired business results
One vision, one purpose, and a meaningful way to measure everyone’s progress. Business Process Management transforms reactive organizations into innovative leaders with the speed and agility to anticipate change before the market demands change.
Qualtec's BPM Approach
This course is designed to establish customer to business alignment, to ensure cross-functional process accountability, and to establish matrix to drive customer satisfaction and business performance.
The course is designed to impart process management skills, knowledge and abilities, as well as managing an effective process support team.
Process Team Member
This course introduces Business Process Management to process team members and enables them to actively participate in the process management process.