PERFORMANCE IMPROVEMENT SOLUTIONS
FOR GOVERNMENT AGENCIES
Government
agencies have a unique
opportunity and need to
implement Operational Excellence
practices such as VOC, Six Sigma
and Lean to improve service and
increase efficiency.
Governments’ primary
mission of providing services is
under increasing scrutiny as
agencies wrestle with revenue
shortfalls.
While the principles of
Operational Excellence programs
have their roots in the private
sector, they work just as
effectively in the government
and can help government agencies
meet the tough challenges they
face
Any
government institution is a service organization, with
citizens as the customers it
serves. In any service
organization, the critical
factors in quality and
efficiency are the flow of
information and interaction
between people within the
organization and with its
customers.
The governmental
institution must understand its
processes to be efficient. It
must develop a process focus
rather than a task focus.
Fortunately,
this work has begun. Success stories
from cities across the nation
such as Fort Wayne, Indiana
demonstrate that the methodology
can produce impressive results.
The U.S. Department of
Defense has dictated the
implementation of Lean Six Sigma
to achieve the highest level of
cost-wise readiness. Indeed, the
lifecycle costs of operating and
maintaining today’s advanced
weapons systems are more
expensive than their
acquisition. Hence, there is
pressure to reduce the costs of
operating aging equipment.
The implementation of
Operational Excellence
demonstrates a government’s
commitment to innovation and
continuous improvement. Leaders
in government will find many
benefits to adopting Operational
Excellence methodologies like
BPM, Lean, and Six Sigma.
Our Approach
Qualtec has been working with agencies of all types since our inception by providing the tools and methodologies required to achieve significant sustainable improvements.
The disciplines we
introduce help government
operations groups improve their
processes to deliver services
more efficiently. We help
departments that handle
transactions improve their
processes to reduce waste and
save money. We help
relationships with contractors
and ensure contractors apply
best practices to their own
programs. We also instill a new
attitude of efficiency and
responsibility from governmental
employees.
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