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White Papers
WHITE PAPER TOPICS
Creating the Optimum Mortgage Process
This paper highlights how combining the waste-reduction capability of Lean with the DMAIC methodology of Six Sigma, helped a mortgage processing organization achieve incremental improvements as well as transformational change in their operations.
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Six Sigma Deployment in Action
This paper offers best practice examples of four companies who have successfully deployed Six Sigma and continue to reap lasting strategic results. The aim is to highlight critical factors that ensured the success of these Six Sigma initiatives and to offer an instructive picture of the importance of effective deployment and how to achieve it.
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10 Essential Things to Do – and 10 Things NOT to Do –
for a Successful Six Sigma Deployment
Six Sigma deployments can range from simply training a few employees to become Black Belts to a larger scale effort that embraces and mobilizes the entire organization. As you embark on your Six Sigma deployment, ten essential positive principles should be kept in mind.
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Corporate Scorecards
A business scorecard, designed to translate an organization’s mission and business strategies into performance measures and operating objectives, is the linchpin of an integrated approach to taking your Six Sigma program to the next level.
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Sarbanes-Oxley
To help companies go beyond mere compliance to significant improvement, Six Sigma Qualtec, through the proven Hoshin Kanri approach and its robust Business Process Management tool sets, provides leaders with all the controls and evidence required not only to comply with Sarbanes-Oxley but also to achieve a handsome ROI. -
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Leading Six Sigma
Are you leading your six sigma initiatives or are they leading you? To produce commitment to the Six Sigma program and to ensure continuing alignment with corporate goals, those responsible for Six Sigma must find a way to manage the Six Sigma program across the same key measures used to manage the company as a whole. -
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IDEaS: Getting The Most Out of Design For Six Sigma
When Design for Six Sigma is implemented properly it elevates your company’s productivity and avoids costly mistakes. The IDEaS™ methodology ensures companies avoid expensive design errors before they are created.-
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Customer Service in Banking
As growth in interest income for banks stagnated over the past decade, non-interest income rose dramatically. To maintain profitability banks increasingly depended on non-interest income, and it appears that they will have to rely on these sources of income for the foreseeable future.-
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Six Sigma and Quality Management
Every organization, and every leader in these organizations, wants to see improvement—in fact, they want to see continual improvement. And in the "how can we do it better, faster and less expensively" nature of today’s global economy, you have to have that kind of approach in order to be a leader, stay a leader or even stay profitable.-
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Capturing the True Voice of Your Customer
This is the first in a series of four executive briefings designed to provide a step-by-step approach to capturing the Voice of the Customer in retail banking and systematically putting it to work for superior business results.-
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Successful Six Sigma: The Importance of Leadership Involvement
A presentation given at Automation World on getting buy-in from top executives for an effective Six Sigma deployment by John Lopez-Ona, President and CEO of Six Sigma Qualtec on April, 2004-
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Six Sigma Sharpens Services For Telecoms
Six Sigma Qualtec’s dedicated telecommunications practice, the first of its kind in the industry, is specifically designed to help traditional telecommunications providers.
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Time for a Fitness Revolution?
The boom of the nineties broke the seams of "transactional capacity" for many lending and servicing institutions that couldn't originate, close and service loans quickly enough to meet customer demand. Find out why the tactics of connecting strategy to execution matter.-
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Implementing Six Sigma to Build Lasting Change
Ultimately, the success – or failure – of Six Sigma efforts hinge on senior management’s understanding of the company’s vision and strategic direction.-
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Defining Differences for Six Sigma in the Services Environment
Six Sigma -- when applied to services companies – is a powerful tool that can identify inefficiencies in process, root out the core causes and find solutions that create savings and increase efficiencies.-
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Financial Services: Six Sigma Supports Customer Relationship Initiatives
For more than five decades, various "quality" efforts have been dedicated to improving customer satisfaction and service without showing any positive effect or failing outright. -
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The Front Line- Yellow Belts Play Crucial Role in Sustaining Six Sigma Efforts
A Six Sigma deployment is most successful when workers throughout the organization, not only Black Belts, are properly trained and prepared to address process issues from a statistical point of view.
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The Great Balancing Act
Successful deployment of Six Sigma depends on the effective development of Policy Deployment, Process Management and MAIC. Many players have critical roles in this deployment, including Executives, Champions, Black Belts, Green Belts, and Yellow Belts.
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Enabling Excellence in Healthcare Through Six Sigma
Executives and other professionals in healthcare can tap into the power of Six Sigma. This brief overview of Six Sigma discusses the impact and dynamics of problems facing healthcare organizations and the results obtainable through Six Sigma implementation.
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The Importance of Project Selection
A critical point for sustainability of Six Sigma efforts, Project Selection will determine from the outset the probability of success or failure in your deployment.
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Introduction to Six Sigma for Small to Mid-Sized Corporations
For over a decade, major corporations in all industries have used the discipline of Six Sigma to increase their market share, raise revenue, improve profit margins and, ultimately, shareholder value. This methodology is now available for small to mid-sized corporations to harness and improve their bottom-line.
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Leveraging Your Knowledge Assets: Replicating Successful Projects Depends on Access to Information
Knowledge management is a function critical to the successful replication of Six Sigma projects and other process improvement methodologies that ultimately lead to breakthrough performance.
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Process Capability Metrics - Determining Confidence Intervals for Z-score
Good or bad, I always see a look of satisfaction in the face of a new Black Belt the first time that they calculate the "Sigma level" for their process. As the namesake for the Six Sigma initiative, new practitioners are always drawn to the Sigma level metric when studying capability analysis for the first time.
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Unique Challenges in the Six Sigma Transactional Environment
After extensive review of the transactional and services environment, SSQ has defined substantial differences from the manufacturing environment.
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Why Managers Don't Care About Process - and how to get them to start
"We don't have processes. What I mean to say is, we don't use them." This was the reply of a Fortune 500 executive when asked recently about his company’s processes. Learn how process becomes important to managers when it is based around business needs.
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