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Six Sigma Qualtec Press Releases
SIX SIGMA QUALTEC INTRODUCES
BUSINESS PROCESS MANAGEMENT TRAINING
June 26, 2003
PROGRAM QUANTIFIES, RAPIDLY IMPROVES ENTERPRISE-WIDE DELIVERY OF CUSTOMER VALUE
TEMPE, AZ — Six Sigma Qualtec, a worldwide leader in providing Six Sigma process improvement training and certification to corporations, today announced the introduction of its Business Process Management (BPM) training program, a first-of-its-kind offering, designed to help companies better focus on the effective delivery of services to their customers. SSQ said the program is specifically designed to produce significant, tangible improvements in the way companies do business in as little as two months.
Business Process Management transforms reactive organizations into innovative leaders. It incorporates process improvement on an enterprise-wide, holistic basis, looking at how businesses do business, from initially determining a customer’s needs, to post-sales customer satisfaction. BPM helps enterprises of all sizes focus on what is important; how to optimize the customer experience and achieve desired business results. Performance gaps can be identified and, with quantitative data, performance improvement projects prioritized. The result is a company that works together, moving away from so-called "functional silos," toward a unified approach to delivering consistent customer value.
"At the heart of our Six Sigma program is a Process Management System. We develop and expect our employees to understand their business processes, the critical inputs that drive the desired outputs, and to gather with the outmost degree of integrity the critical data that characterizes process performance," said Chris Maurer, Six Sigma Director at Graphic Packaging Corporation (NYSE: GPK), North America's leading folding carton packaging supplier to the food, beverage and other consumable products markets. "Six Sigma Qualtec was our consultant partner in developing this framework. Implementation resulted in a stronger project pool both in size and impact to our business which has driven breakthrough results for our customers, shareholders and employees," he added.
Going far beyond traditional Six Sigma training, the BPM curriculum enables companies to deliver products and services in a more effective and efficient manner. BPM is designed to:
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Align business processes with customer requirements
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Establish effective measurements for evaluating success
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Identify and define key business processes
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Ensure your strategic vision, customer focus, business objectives and goals are clearly defined and measurable
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Recognize and prioritize opportunities for performance improvement
Six Sigma Qualtec’s BPM program also enables companies to make guided decisions about re-organization and restructuring, maintain margins under competitive pressure, increase revenue potential, plan and integrate acquisitions quickly, and accelerate returns on Six Sigma. Unlike other BPM offerings, SSQ’s new training program is designed to maximize knowledge transfer, and is based on improved methods, not costly software.
"Customer loyalty depends more than ever before on the ability of companies to deliver what clients want when they want it," said Lynn Monkelien, Six Sigma Qualtec’s program manager. "Our Business Process Management training helps companies better structure their business processes to meet clients’ needs, either in combination with or independent of Six Sigma implementations. That gives them a competitive, and quantifiable, advantage in the marketplace."
More information about Six Sigma Qualtec’s Business Process Management program is available from the company at 800.247.9871.
Contact: Kurt Marttila
800-247-9871
kmarttila@ssqi.com
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