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Case Studies

ENERGY – SIX SIGMA DEPLOYMENT

Refocusing Six Sigma Deployment to Help Drive Business Strategy

One of the world’s largest diversified resources companies has more than 35,000 employees working in more than 100 operations in some 25 countries. The company is among the industry leaders in major commodity businesses, including metals, minerals, and coal. In addition, it has substantial businesses in oil, gas, and liquefied natural gas.

With demand expected to be strong, but with a highly competitive global market, the company decided to focus on increasing throughput and improving operating efficiencies while doing zero harm to its employees and the environment. To underpin these key business strategies, the company embarked on a Six Sigma deployment as part of its drive for operational excellence.

Full Executive Brief>> (PDF:808K)

Results Driven

Increase in outbound solicitations resulted in $140 million in new loans.

Driving First Call resolution up from 72% to 86%

Reduced resource demands by 10% for a $2.6 million benefit.