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Operational Excellence Case Study
U.S. POSTAL SERVICE
Process Improvement Program Increases
Customer and Employee Satisfaction
The U.S. Postal Service, one of the largest agencies of the U.S. government, faced serious challenges: escalating operating costs; widespread inefficiencies in the collection, sorting, and distribution of mail; increased competition from alternative carriers; and poor employee morale.
Over a four year period, in hundreds of projects, both large and small, Six Sigma Qualtec (SSQ) helped establish process improvement teams, trained them in business process management and process improvement, and helped them uncover the right metrics for tracking progress and focusing their efforts.
Full Case Study>> (PDF:102K)
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