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White Paper

LEVERAGING YOUR KNOWLEDGE ASSETS

Replicating Successful Projects Depends on Access to Information

Every business holds a wealth of intellectual capital. These assets reside within the organization’s most valuable resource: its people. Baseline performance is based largely on the technical knowledge, personal experiences and collective wisdom that are kept by individual contributors and as a whole establish a considerable knowledge base.

Knowledge management – understanding what your organization knows, sharing it across organizational bounds, and creating new knowledge based on previous experience – is a function critical to the successful replication of Six Sigma projects and other process improvement methodologies that ultimately lead to breakthrough performance. The key questions – What do we know? How do we transfer or share it? How do we use it to create new ideas? – must be systematically addressed and actively managed in order for an organization to leverage its lessons learned into future success.

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