SIX SIGMA AND QUALITY MANAGEMENT
Q&A session with Pete Robustelli, Executive Vice President
and Managing Partner of Six Sigma Qualtec
Organizations are facing ever-increasing challenges, and they often find themselves looking for a quick fix. This is as true in manufacturing as it is in services industries such as financial services and telecommunications. What advice do you have for them when they come looking for that quick fix?
Peter Robustelli: Every organization, and every leader in these organizations, wants to see improvementin fact, they want to see continual improvement. And in the "how can we do it better, faster and less expensively" nature of today’s global economy, you have to have that kind of approach in order to be a leader, stay a leader or even stay profitable...
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