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White Paper
DEFINING DIFFERENCES FOR SIX SIGMA
IN THE SERVICES ENVIRONMENT
To realize Six Sigma’s full impact on business results, a company must focus on significant and difficult service company issues. Getting optimum results from transaction improvement requires the best possible tool kit and improvement methodology. Traditionally, Six Sigma has addressed services issues with only one tool kit – found in most "manufacturing" curricula – even though the label was sometimes changed to read "services."
Six Sigma Qualtec (SSQ) has analyzed and extensively reviewed service company culture and environment, and has defined substantial differences from the manufacturing environment – both in the issues faced in transactional and service businesses as well as the methodology required to address those issues and obtain meaningful and lasting positive change.
Full White Paper>> [PDF:113K]
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