Voice of the Customer

Business Process Mgt

Leadership/Team Skills

Lean Methods

Six Sigma


Dashboards and Scorecards

Dashboards and Scorecard are designed to translate you and your organization's mission and business strategies into performance measures and operating objectives. This is the linchpin of an integrated approach to taking your improvement program to the next level.

Dashboards and Scorecards Help Your Organization To:

  • Maximize ROI from your Improvement programs
  • Maximize the impact of improvements for your customers
  • Maximize corporate visibility and acceptance of your improvement

Dashboards help you to identify your focus and create a project roadmap. Here you can plan your project charter, assign team members and define completion dates. SSQ teaches you to use the principles of DMAIC - Define-Measure-Analyze-Improve-Control to reach your project goals in clearly defined phases. The financial gains for all projects can now be captured, evaluated and tied to overall organizational goals.

Use Dashboards To:

  • Compare planned vs. actual project deadlines and financial goals
  • Link multiple tiers of projects to overall corporate strategy

Corporate Scorecard tied to leading indicators are the only way to effectively manage your business. The linkage to your performance improvement projects will ensure that you maximize your investment in performance improvement. How else can you, with any certainty, instill in your investors that you are maximizing their investment opportunities?

Use Scorecards To:

  • Weight performance measures against key focus areas
  • Focus on accountability in key areas
  • Link to strategies and goals to impact on customers

Once you have business scorecards in place, you can effectively monitor the key performance indicators (KPIs) that your organization has determined provide a measure of success for each customer perspective. By looking at the impact of performance improvement initiatives on the key metrics identified in your scorecard, you have the ability to align resources and project selection with your corporate strategy.

Strategic Goals

Dashboards and Scorecards allow you to manage all the moving pieces of a process improvement program, even with multiple, complex projects.

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